Charter accidentally deletes 14,000 email accounts
Jan 27th, 2008 by RedPepper
During a routine maintenance, one of the largest ISPs in the U.S. – Charter has accidentally deleted 14,000 email accounts including all the data inside. A software error is being blamed for the deletion.
It seems they were trying to remove unused accounts from their system, which is absolutely reasonable. Whatever their checks and balances were to prevent legitimate accounts from being wasted along with it obviously didn’t work.
To make up for their mistake, they are offering a $50 credit to affected customers. That’s probably not going to make those people who relied on those email servers feel any better, but it is another great argument for backing up important data.